Shipping Methods

Encountered the logistics show signed but actually did not receive the situation. We would like to explain the following points to you in order to better communicate and solve the problem:

1. Definition of responsibility:
Once the parcel is marked as “delivered”, the responsibility of us and the logistics company is to ensure that the parcel is delivered in accordance with the address provided by you. If you actually do not receive the package, we will actively assist you in locating and claiming compensation from the logistics company, but we may not be able to directly assume full responsibility for any loss or inconvenience in this process, which is not caused by our intent or gross negligence.

2. Resolution Steps:
- Contact us immediately: Please contact us as soon as possible through our customer service channels (phone, online customer service, email, etc.), providing detailed order information and a description of the situation in which the package was not received.
- Assist in the investigation: We will contact the logistics company and ask them to conduct an internal investigation and provide corresponding evidence or solutions.
- Claims application: If the investigation confirms that the parcel is indeed lost or cannot be retrieved, we will assist you in filing a claims application to the logistics company and try our best to fight for your legitimate rights and interests in accordance with the regulations and procedures of the logistics company.